Shipping policy

At Cencus, we aim to process and ship every order as quickly and securely as possible.

Order Processing

Orders are generally processed within 1–3 business days after payment has been successfully received.

Once your order has been shipped, you will receive a confirmation email containing your tracking information.

Please note that orders placed on weekends or public holidays may be processed on the next business day.

Australia Shipping

We offer tracked shipping throughout Australia.

Estimated delivery time: 2–7 business days after dispatch.

Delivery times are estimates and may vary depending on your location, courier delays, weather, or other circumstances outside our control

International Shipping

We ship internationally to selected countries.

Estimated delivery time: 5–15 business days after dispatch.

International delivery times can vary depending on the destination country and customs processing.

Customs, Duties & Taxes

International orders may be subject to customs duties, import taxes, VAT, GST, or other fees imposed by the destination country.

Unless specifically stated at checkout, these charges are the responsibility of the customer.

Cencus is not responsible for delays caused by customs or government authorities

Tracking

All orders are shipped with tracking where available.

Once your order has been dispatched, you can use the tracking number provided in your shipping confirmation email to follow your delivery.

Please allow up to 48 hours for tracking information to become active after dispatch.

Incorrect Shipping Information

Customers are responsible for providing a correct and complete shipping address at checkout.

If an order is returned to us because an incorrect or incomplete address was provided, additional shipping costs may apply to resend the order.

Lost or Damaged Orders

If your order arrives damaged, please contact us as soon as possible and provide photographs of the packaging and product.

If your tracking information shows that your order has been delivered but you have not received it, please contact us so we can assist with investigating the delivery.

Delays

While we work with reliable shipping providers, Cencus cannot guarantee delivery dates and is not responsible for delays caused by couriers, customs, weather, public holidays, strikes, or other circumstances beyond our control

Contact

If you have any questions regarding your order or shipping, please contact us through the contact information provided on our website.